Joining the YMCA
Can you explain the YMCAs Joining Fee?
The joining fee is a nonrefundable, one-time fee that is paid upon joining. As long as the membership remains continuous, the joining fee is only paid once. If your membership is terminated but reactivated within 60 days, your joiner fee will not be assessed.
What are my payment options at the YMCA?
We accept major credit/debit cards (Visa, MasterCard, Amex), checks and prepaid credit/debit cards. Your automatic withdrawal date will normally be the 15th of each month. IMPORTANT: If your draft date falls on a weekend or bank holiday, you will be drafted the following business day.
It is your responsibility to notify the CLC YMCA to update your payment information.
Can you explain the member types and who is a dependent?
Membership Types and Ages
For Ages 0-18: This is a full facility membership. Youth members must be accompanied by an adult until they are in 6th grade. See healthy living policies for specific gym use guidelines. (Policies may be different due to COVID restrictions and mandates)
Young Adult Membership
For adults Age 19-25: This is a full facility membership.
For individuals ages 26-64 years. This is a full facility membership.
One or two individuals in a relationship residing in the same household (at the same address) with or without children less than 18 years of age, unless a child is less than 23 years of age and enrolled as a full time student. This is a full facility membership.
Household: Defined as two (2) individuals in a relationship with dependent children less than 19 years of age, unless child is less than 23 years of age and enrolled as a full time student, and/or dependent adult
All members are required to have their photo taken. The photo will only be used in the YMCA's internal system.
I have a YMCA membership in another state, can I visit your YMCA?
Visiting active YMCA members from any other state are welcome to visit a YMCA of the Triangle branch free of charge. YMCA Nationwide Membership restrictions may apply. Visiting members from YMCAs outside the YMCA of the Triangle are not eligible for member program pricing.
Does it matter which YMCA I join?
We ask that you join the YMCA location you plan to use the most. Usually, this is the YMCA closest to where you live and/or work. As a YMCA member, you have access to all YMCAs in the Triangle and beyond.
Periodically, we review member usage statistics. We may notify you and transfer your branch affiliation and fees to the YMCA you frequent the most.
What is my middle schooler eligible to do?
Middle Schoolers in rising grades 6 - 8 who have completed a Middle School Orientation will receive a membership card allowing entrance to the Y without a parent for the following facility areas:
Group fitness classes (class exceptions: Yoga, Strength classes, Pilates)
Pool (must have acquired their black band)
Middle schoolers are permitted to use free weights while being accompanied by an adult.
(Kerr Family YMCA members, please read their specific middle school policy)
Age 13 and Younger
All members under the age of 14 who have not completed a Middle School Orientation must be in a structured activity, such as Youth Sports, Swim Lessons or be under the direct supervision of an adult, age 18 and older while on the Wellness Floor. Children younger than middle school are not allowed on the Wellness Floor.
Age 14 and Older
Members age 14 and older may use the YMCA facility without parental supervision.
Middle School Guest Policy
Middle school members who have completed Middle School Orientation may bring a guest who is age 14 or older.
GUEST POLICY & FEES
Are guests welcome at the YMCA?
Guests who reside within a YMCA of the Triangle service area* must be accompanied by a YMCA of the Triangle member and pay guest fees per visit.
Guests who reside outside the service area must be accompanied by a YMCA of the Triangle member and may receive three visits per year. After that time, guest fees apply.
Guests must check in and provide photo identification.
*YMCA of the Triangle service area includes Wake, Johnston, Durham, Orange, Lee and Chatham counties.
Are there any restrictions/exclusions that may apply?
Some branches may have restrictions on guests accessing space due to heavy member usage of that space (ie basketball court, summer pool hours/days). Check with the visiting branch before you arrive to see if restrictions are in place.
Who can bring a guest to the YMCA?
Members age 14 and older are allowed to bring a guest with them to the YMCA.
What are the guest fees?
Adult (age 18 and up): $10 per day
Student (age 17 and under, no child care): $5 per day
Child (5th grade and below, includes onsite child care*): $8 per visit
*Onsite child care is two hours maximum per day and the guest must be in the YMCA facility during this time.
POOL USE AND SAFETY GUIDELINES
Please observe all pool rules posted at YMCA indoor and outdoor pools. If you have questions or need further assistance, please speak with an Aquatics staff member at your branch.
The top three rules at all YMCA pools are:
Leave all glass, alcohol and pets at home.
Inflatable items, such as water wings, inner tubes and rafts, are prohibited in YMCA pools.
Children and non-swimmers must be supervised by an adult age 18 and older at all times.
Swim Assessment and Swim Bands
Children in grades 8 and below can be assessed in order to earn a swim band. The first swim band is free, and replacement bands can be purchased for $3. Swimmers not wearing swim bands must use the shallow end of the pool. The lifeguard administering the test determines whether the swimmer has earned a band.
How do I make a change to my membership type?
If you have been a member for over six months, you may upgrade to any membership category without paying an additional joining fee
Changes made to membership types are pro-rated based on the date of the upgrade/downgrade and the new membership category pricing. You will be drafted these pro-rated fees in addition to your next monthly rate.
How do I change my personal information?
Please stop by, or call, your branch’s Welcome Center to update any changes to your personal information. You can also access and update your information through your YMCA online account here.
Do you offer financial assistance?
If you are having trouble with a YMCA membership due to financial circumstances, please take a minute to call or visit your YMCA branch and speak with a staff member about Financial Assistance. The YMCA helps hundreds of people each year with membership scholarships.
What is the process to cancel my membership?
If you need to cancel your Y membership, please provide written documentation to your YMCA branch in person or the Customer Service Center by email no less than 15 days before your automatic payment withdrawal. Cancellation is not complete until written confirmation is provided by the YMCA.
You are responsible for checking your bank and credit card accounts to ensure that automatic payments have been stopped.
REJOINING, REFUNDS & RETURNED PAYMENTS
If I decide to rejoin the YMCA, do I have to pay the joining fee again?
Beginning, January 1, 2020, members who cancel their membership and rejoin within three months pay no joining fee; rejoins within four to six months pay 50% of the joining fee; rejoins after seven months pay the full joining fee.
Can I get a refund for my dues and fees?
YMCA joining fees, membership dues and child care deposits are nonrefundable.
What happens if I have a returned payment?
The YMCA will attempt to collect all returned outstanding payments until they are paid in full. All returned drafts or checks are subject to a $25 collection fee. If two drafts are returned within six months, draft privileges may be revoked and all fees must be paid in advance.
If your draft is returned, it will be resubmitted on the YMCAs next draft date. Your financial institution may charge a fee for each unsuccessful draft attempt. The YMCA will not reimburse bank fees due to draft attempts.
If credit or debit card payments are rejected, it is your responsibility to contact your YMCA branch or Customer Service Center to resolve payment issues.
MEMBERSHIP HOLD POLICY
YMCA of the Triangle members may temporarily hold their membership - for a minimum of one month and a maximum of six consecutive months during one year. To place a hold on membership, members must fill out the membership change form at any Y branch Welcome Center. A monthly fee of $10 will be paid for the duration of the hold periods. Annual memberships may be put on hold by paying the monthly fees of $10 upfront.
All members and guests are required to check-in at the Welcome Center or front desk. All members must have their membership card when checking in.
CODE OF CONDUCT
Membership For All
At the Y, we believe everyone should have the opportunity to learn, grow and thrive. Through the generosity of our donors, we are able to provide programs and services of a YMCA membership to those who may not otherwise be able to participate.
Membership For All (MFA) is an income based rate structure.
How to Apply
Complete, sign and date the Membership for All form (also available at the YMCA Welcome Center) along with the Membership Application.
Provide your most recent proof of income.
Stop by the YMCA Welcome Center and let our staff know you would like to apply for membership with our MFA program.
Memberships will be determined based on the information you provide and will be processed on the spot.
At the Y, we believe everyone should have the opportunity to learn, grow and thrive, regardless of their financial circumstances. That's why our financial assistance program each year provides financial help to allow more than ??? people to belong to the the Y and participate in its life-changing programs and services.
If you cannot afford the full cost of a YMCA membership on the Membership for All sliding fee scale, you may apply for financial assistance. All Y members receive the same benefits, regardless of assistance. Inability to pay will not exclude anyone from obtaining a YMCA membership or from participating in programs. Individuals wishing to apply for assistance can pick up a financial assistance application at the welcome center or download from the link above.
A YMCA Cottage Membership allows up to 6 individuals staying at your cottage - family, friends, renters - to use the YMCA at any time the Y is open. In addition, it allows for reduced member rates when signing up for YMCA programs - camps, fitness programs, you name it! Please inquire at the Welcome Center or email Lauren Ober at for more information.
Our Y offers seasonal memberships for 1, 3, 6 months. Seasonal memberships provide full access to our Y and member rates for all programming including summer camp. Please inquire at the Welcome Center or email for more information.
YOUR GIFT MAKES IT POSSIBLE
As a nonprofit organization, the YMCA relies on charitable donations to fight food insecurity, advance health, provide scholarships, sustain programming, and truly serve our community. With your support, our YMCA continues to bring people together through Healthy Living, Social Responsibility and Youth Development.